Australias federal court has fined the Meriton Property Services hotel chain, one of the largest in the country, at $ 2.2 million for trying to prevent guests from posting negative opinions about the networks services on the TripAdvisor site. The court found that such conduct violates the Australian Consumer Code, since by creating a more positive impression of the quality of services provided, it prevents information on the frequency and types of negative experiences from reaching consumers.
Full decision here.
*Coauthor: Vitor Rodolfo Koketu da Cunha